Support Center

Support Center

Troubleshooting/Technical Issues

  • Loading/Connectivity/Audio Issues

    If you are experiencing audio problems or issues loading lists/activities, please make sure that you are conne...

  • Force Stop Your Device

    iPad In order to completely close the program on an iPad, you will need to double click the home button at th...

  • Request/Session Timed Out

    "Session has timed out" or "Request timed out" messages are typically the result of a loss of internet connect...

  • White Screen

    If you are receiving a White Screen when you try to launch the VocabularySpellingCity app you are more than li...

  • School IT Information

    Most district and school networks are tightly controlled and configured. Access to resources outside the inter...

  • Using The Browser Instead of the App

    The newer Android Operating Systems may not be compatible with our app. To resolve this issue, we are curren...

  • Requirements Test

    If you are experiencing issues with our site. Please complete the following Requirements Test on each computer...

  • Clearing Your Cache

    Many technical issues can often be resolved by simply clearing your computer’s cache. The cache is a history o...
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