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Support Center

Loading/Connectivity/Audio Issues

If you are experiencing audio problems or issues loading lists/activities, please make sure that you are connected to the internet through your device and that the internet signal is strong.

If you are using Wi-Fi, we suggest turning off the Wi-Fi on the device then turning it back on. Doing so will refresh the connection and can ensure a stronger internet connection.

If you are using a mobile device and are still experiencing problems, we suggest you remove the app and re-install it before restarting your device.  This will ensure you are using the most recent version of the app, and will hopefully create a more robust internet connection.

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